RETURN & REFUND POLICY

Welcome to Anelia Herbs. Customer satisfaction is important to us, and we are committed to providing high-quality herbal skincare and wellness products.

Please read our Return & Refund Policy carefully before placing an order.

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1. Product Results Disclaimer

Our herbal and skincare products are made with natural and cosmetic ingredients. Since every individual’s skin, hair, and body condition is different, results may vary from person to person.

Some products may show visible results within:

* 7 Days
* 2 Weeks
* 3 Weeks
* or up to 1 Month of regular use

depending on skin type, hair condition, lifestyle, routine, and consistency of usage.

Therefore, refunds or returns will not be accepted solely because results did not appear immediately or as expected.

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2. No Return on Used Products

For hygiene and safety reasons, we do not accept returns or exchanges on:

* Opened products
* Used products
* Tested items
* Products damaged after delivery

This policy helps maintain the quality and safety of our products for all customers.

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3. Eligible Return & Replacement Cases

A return or replacement request will only be accepted if:

* Wrong product was delivered
* Product arrived damaged
* Parcel contained missing items
* Product was leaking or broken during delivery

Customers must contact our support team within:

### 24 Hours of Delivery

along with:

* Order number
* Clear product images
* Parcel opening video

Claims without proper proof may not be accepted.

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4. Allergy & Skin Sensitivity Disclaimer

As every skin type is different, customers are strongly advised to perform a patch test before regular use.

Anelia Herbs will not be responsible for:

* Allergic reactions
* Skin sensitivity
* Misuse of products
* Improper storage
* Use of products with other chemical or cosmetic brands

Customers with sensitive skin or medical conditions should consult a dermatologist before use.

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 5. Refund Policy

Refunds will only be approved in the following situations:

* Paid order is unavailable
* Wrong item delivered and replacement is not possible
* Product confirmed damaged during shipping

Approved refunds may take:

5–10 Working Days

depending on the payment method or bank processing time.

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6. Exchange Policy

Exchange requests may be accepted only for:

* Incorrect item received
* Damaged product
* Defective packaging

All exchange requests are subject to verification by our support team.

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 7. Order Cancellation Policy

Orders may only be cancelled before dispatch.

Once the order has been shipped, cancellation requests will not be accepted.

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 8. Delivery Policy

We provide nationwide delivery across Pakistan through trusted courier partners.

Delivery times may vary depending on:

* City/location
* Courier operations
* Weather conditions
* Public holidays

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9. Customer Support

For support, complaints, or return-related queries, customers may contact us through:

Phone: 0331-0147754 & 0310-2555076
Email: aneliaherbs@gmail.com

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10. Policy Acceptance

By placing an order with Anelia Herbs, the customer acknowledges and agrees to all terms and conditions mentioned in this Return & Refund Policy.